Fiscal Solutions d.o.o. (http://www.fiscal-solutions.net/) looking for: 

Software Support Team Leader

Location: Novi Sad

Main responsibilities: 

  • Provides daily direction and communication to employees so that support activities are answered in a timely, efficient and knowledgeable manner.

  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to customers.

  • Is available for support team by providing appropriate coaching, counseling, direction and resolution.

  • Ensures employees have appropriate training and other resources to perform their jobs.

  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

  • Works as a member/leader of special or ongoing projects that are important to area/process improvement.

  • Shares continual responsibility for deciding how to manage the employees, ensuring support activities are handled efficiently and effectively.

  • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

  • Uses appropriate judgment in upward communication regarding department or employee concerns.

Your skills: 

  • At least 3 years’ experience on similar positions

  • Bachelor's or master's degree in a IT field

  • Good verbal and communication skills in English

  • Leadership

  • Communication Proficiency

  • Customer/Client Focus

  • Organizational Skills

  • Performance Management

  • Problem Solving/Analysis

  • Technical Capacity

We offer: 

  • Work in professional and dynamic working environment,

  • An environment of highly innovative and commercially successful products,

  • Gaining of knowledge through business interaction with some o largest world Retailers and Software providers,

  • Constant progress in careers.

    To apply for this opportunity, please send your resume or CV in English to office@pdgpartners.com