Fiscal Solutions d.o.o. (http://www.fiscal-solutions.net/) looking for: 

Software Support Team Leader

Location: Novi Sad

Main responsibilities: 

• Provides daily direction and communication to employees so that support activities are answered in a timely, efficient and knowledgeable manner.

• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to customers.

• Is available for support team by providing appropriate coaching, counseling, direction and resolution.

• Ensures employees have appropriate training and other resources to perform their jobs.

• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

• Works as a member/leader of special or ongoing projects that are important to area/process improvement.

• Shares continual responsibility for deciding how to manage the employees, ensuring support activities are handled efficiently and effectively.

• Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

• Uses appropriate judgment in upward communication regarding department or employee concerns.
   

Your skills: 

• At least 3 years’ experience on similar positions

• Bachelor's or master's degree in a IT field

• Good verbal and communication skills in English

• Leadership

• Communication Proficiency

• Customer/Client Focus

• Organizational Skills

• Performance Management

• Problem Solving/Analysis

• Technical Capacity
   

We offer: 

• Work in professional and dynamic working environment,

• An environment of highly innovative and commercially successful products,

• Gaining of knowledge through business interaction with some o largest world Retailers and Software providers,

• Constant progress in careers.
  
  To apply for this opportunity, please send your resume or CV in English to office@pdgpartners.com